KittenClaw Pink EyeMask Tencel Lyocell Fabric

Peiliee Shop Shipping Policy

1. Shipping & Transit

All parcels are shipped via third-party logistics providers. We cooperate with trusted and established international air freight carriers to ensure reliable worldwide delivery.

Please note that shipping timelines are estimates only. Delays may occur due to factors beyond our control, including but not limited to:

• Weather conditions
• Airline schedule changes or flight cancellations
• Customs inspections or clearance procedures
• Public holidays or peak shipping seasons
• Labor strikes or logistics disruptions
• Political situations or force majeure events

During such circumstances, tracking updates may be delayed or temporarily unavailable while the parcel is in transit. We appreciate your understanding and patience. We apologize for the inconvenience caused!

2. Liability Disclaimer

PeilieeShop does not have direct control over third-party logistics providers and therefore cannot assume full responsibility for shipping delays, damages, losses, customs duties, or penalties incurred during transit.

However, we are committed to:

• Clearly informing customers of potential risks before purchase
• Assisting in communication with logistics providers when issues arise
• Providing support and reasonable solutions in accordance with the carrier’s policies

EU Returns

For customers within the EU, returns are accepted provided that the customer covers the return shipping cost to our Sweden warehouse.

The return must be noticed to our customer service email info@peilieeshop.com or service@peilieeshop.com within 14 days after package shown as delivered on the website tracking page, and you must keep the original condition. Unfortunately, we cannot accept returns for damaged items with makeup marks on,  lingerie, lucky bag items and customized items. 
After we have received your returned items and checked the condition of the goods, we will refund the payment method you placed your order with.