Peiliee Shop Shipping Policy
1. Shipping & Transit
All parcels are shipped via third-party logistics providers. We cooperate with trusted and established international air freight carriers to ensure reliable worldwide delivery.
Please note that shipping timelines are estimates only. Delays may occur due to factors beyond our control, including but not limited to:
- Weather conditions
- Airline schedule changes or flight cancellations
- Customs inspections or clearance procedures
- Public holidays or peak shipping seasons
- Labor strikes or logistics disruptions
- Political situations or force majeure events
During such circumstances, tracking updates may be delayed or temporarily unavailable while the parcel is in transit. We appreciate your understanding and patience. We apologize for the inconvenience caused!
2. Liability Disclaimer
PeilieeShop does not have direct control over third-party logistics providers and therefore cannot assume full responsibility for shipping delays, damages, losses, customs duties, or penalties incurred during transit.
However, we are committed to:
- Clearly informing customers of potential risks before purchase
- Assisting in communication with logistics providers when issues arise
- Providing support and reasonable solutions in accordance with the carrier’s policies
3. Damaged or Missing Parcels
Please inspect the parcel carefully before signing for delivery.
- If the outer packaging shows signs of damage, please take clear photos as evidence before opening the parcel.
- If any items are missing or damaged, please retain all packaging materials, including the shipping box and sealing tape.
You must:
- Report the issue to your local courier within 2 business days of delivery (based on the delivery date shown on the courier’s website)
- Request an official report or feedback form from the courier
When contacting PeilieeShop customer service, please provide:
- Your order invoice
- Photos of the parcel and affected items
- The courier’s official report
4. Returned Parcels & Reshipment
If a parcel is returned to our warehouse (Hong Kong or Sweden) due to reasons including but not limited to:
- Failed delivery attempts or unclaimed parcels
- Incorrect or incomplete shipping address
- Refusal to accept the parcel
- Failed customs or security inspection
We can arrange reshipment once the parcel has been received back at our warehouse.
Please note:
- An additional shipping fee will be required for reshipment
- Return transit may take up to 3 months, as return shipping is not prepaid
5. Third-Party Delivery Address Disclaimer
For any order shipped to a third-party address designated by the customer (including but not limited to freight forwarders, parcel lockers, pickup points, or addresses of friends or relatives), the shipment will be considered successfully delivered once it is marked as “delivered” by the carrier.
PeilieeShop shall not be responsible for any loss, damage, or issues arising after delivery to the designated address. Any subsequent matters must be resolved directly by the customer with the receiving party or relevant service provider.
EU Returns
For customers within the EU, returns are accepted provided that the customer covers the return shipping cost to our Sweden warehouse.
The return must be noticed to our customer service email info@peilieeshop.com or service@peilieeshop.com within 5 days after package shown as delivered on the website tracking page, and you must keep the original condition. Unfortunately, we cannot accept returns for damaged items with makeup marks on, lingerie, lucky bag items and customized items.
After we have received your returned items and checked the condition of the goods, we will refund the payment method you placed your order with.
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